Return & Refund Policy

At PLENO, we are committed to delivering high-quality products, services, and experiences. Please review our policy carefully before making a purchase.

1. Services & Appointments

All services, treatments, and experiences (including but not limited to sueroterapia, tratamientos, consultas, cámara hiperbárica, tinas de hielo, BrainTap, and protocols):

• Are non-refundable once booked and paid.
• Appointments may be rescheduled with at least 24 hours’ notice.
• Missed appointments or late cancellations may result in loss of the session without refund.

2. Packages & Memberships

• Packages and memberships are non-refundable and non-transferable.
• Expiration dates may apply depending on the service purchased.
• Exceptions may be considered only under medical or exceptional circumstances.

3. Physical Products (Supplements & Skincare)

We accept returns under the following conditions:

• Item must be unused, unopened, and in original packaging
• Return request must be made within 7 days of delivery

Once approved:

• A refund will be issued to the original payment method
• Shipping costs are non-refundable

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
• Include photos and order details
• We will offer a replacement or refund

5. Medical Disclaimer

Results from treatments, therapies, and products may vary by individual.
PLENO does not guarantee specific outcomes, as each body responds differently.

6. Contact

For any return or refund inquiries:

📧 healthy@pleno.cc
📞 +52 220 555 0371

By purchasing from PLENO, you agree to the terms outlined in this policy.