Shipping Policy

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At PLENO, we are committed to delivering your products efficiently and securely. Please review our shipping policy before placing your order.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

2. Shipping Time

Estimated delivery times:

• Mexico: 2–5 business days
• International: 5–10 business days (depending on destination)

Please note that delivery times are estimates and may vary due to external factors.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on selected orders or campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

5. Delays

PLENO is not responsible for delays caused by:

• Courier services
• Customs processing (for international orders)
• Incorrect shipping information provided by the customer

6. Incorrect Address

Please ensure all shipping details are correct at checkout.

PLENO is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Stolen Packages

PLENO is not responsible for lost or stolen packages once marked as delivered by the carrier.

If you experience an issue, please contact the shipping provider directly or reach out to us for assistance.

8. Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos and order details
• We will evaluate and offer a replacement or solution

9. Contact

For shipping inquiries:

📧 healthy@pleno.cc
📞 +52 220 555 0371

By placing an order with PLENO, you agree to this Shipping Policy.